Safety of Customer and staff a priority.
Digital channels versus Human channels for service delivery.
COVID19 as a Social Crisis for banks and the wider society.
Banks delivering Value, Benefit and acting on Purpose not just for profit.
Financial Inclusion and Access critical to the way forward.
Opening over 11K new bank accounts since COVID 19.
Managing the stressed market environment.
Managing staffing and re-allocation of staff resources.
Ensuring liquidity.
Restructuring facilities and granting timeline relief on a case by case basis.
Facing the challenges of Contraction, Portfolio Management and Team Management.
Decentralising decision making for efficiency and customer value.
Agency Banking as a solution.
Moving to a Digital Society - Identification, Internet Access and a Bank Account are must-haves.
The outcry regarding bank fees and the foreign exchange spread.
The New Normal of Digital Banking,
Banks needing to listen to all stakeholders and respond appropriately.
Purpose first and profit second. It's not all about the money.